Want to improve candidate experience? Change your Process.

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” In our manufacture most acts for a better applicant experience are scratching the surface. They are well meaning but they don’t reform the process, they don’t modify the piping .” – Felix Wetzel

Do you want to improve your applicant ordeal?

Change your recruiting process. Change how internal teams employment and communicate with eachother and your applicants. Change the piping. Change successful candidates journey.

Among the many rationales Amazon has become a consumer juggernaut is the way it has restructured the give bond to deliver commodities at incredible move with hardly any missteps, and its no-questions-asked return policy.

Felix Wetzel, HR Examiner Editorial Advisory Board Contributor

Felix Wetzel, HRExaminer Editorial Advisory Board Contributor

We are now used to liberal return policies and next-day delivery, to the point where shoppers now expect them as a standard and are now adopted by many other retailers. Altering the process and piping lead to a deepened shopper wander and therefore an exceptional consumer experience. Amazon isn’t unique. Virgin did the same for air travel. They all understood irritations we humans know-how in their specific industry sector and they had the vision and the bowels to make changes to the fundamental processes and the underlying piping. Not exclusively for remarkable consumer ordeal but paired with the ability to scale their businesses vastly and whilst maintaining standards and culture.

What’s happening with candidate experience at the moment?

In our manufacture most tasks for a better campaigner know are scratching the surface. They are well meaning but they don’t reform the process, they don’t mutate the piping. They take boasts that worked well in the consumer space, say’ one-click purchase, ’ and literally translate it to’ one-click apply.’ This seems to first speed up the candidate journey but unless the underlying processes and piping haven’t been changed as well, it the unintended cause of slow-paced the process even more so. The rationale?

Talent Acquisition squads are not equipped to deal with the influx of activity and the increasing lack of information. Instead of an increase in the hasten of lotion, it slackens as another loop has been put in place: recruiters have to go back to the candidate to ask for the traditional resume, so they can process them through the current system. That’s not only frustrating for the candidate but also to the recruiter and situates a stake in the heart of growth and magnitude. There are other examples, from social media engagements, expertise pooling and supervisor branding that often introduce more complexity instead of representing a simplification.

What Compels Fixing In The Recruiting Function?

It began with understanding irritations and listening to expectations. We all know them, we all have read various white papers and listened to numerous a keynote about nominee frustrations.

Just in case you need a remember 😛 TAGEND

70% of applicants expect to be contacted about a role they’ve applied for within seven days. This anticipation does not include automated responses recognizing that report has been received. 41.4% of nominees expect to wait no more than four epoches between an interrogation and a position offer. An additional 38.6% expect this to take up to nine epoches. 57% of applicants want to talk immediately to their future boss. Exclusively 24.8% of campaigners want to speak with a company recruiter, 13% with an external recruitment consultant, 5% with a colleague.

( Source: Pocket Recruiter survey in November 2018, sample size 1000)

Compare the above about what’s happening on the grind in your busines. Are you anywhere close to meeting the expectations? Are you anywhere close to exceeding them and enjoying candidates?

What Specific Actions Do You Need To Take To Improve Your Candidate Experience

Understand that aptitude acquisition and aptitude administration is a two-sided marketplace with the Talent Acquisition team being the stage and conduit between the candidate and the engage administrator. Have a good hard look at your current processes and create a new process spring that is built around relating to the irritations mentioned above. Consider how this can work at scale and how this can also create a positive for the Talent Acquisition team and the charter director society. Immediately this is set, choose engineering that enables you deliver the new process. Shy away from any tech that wants to enforce their process on you. It is doomed to fail. Morph your culture to help you deliver it and to change in accordance with the changes you’ve interposed.

The good information?

In my travels with Pocket Recruiter through service industries, I know various firms that are actively pursuing this modification. Interestingly, many of them modified their lay out: Parallel to and in conjunction with but not subordinate to the traditional Talent Acquisition team a Talent Acquisition enterprises team is working on the changes to process and piping. They are different from the well-meaning but often futile invention crews as they are focused on performance and productivity enhancements through executing. The difference in coming is also obvious from the differences among beings: They are not recruiters that have an interest in technology and has been an increase through the grades. Instead, they are solutions designers, architects, business analysts and program managers without any Talent Acquisition or recruitment background. They bring different sciences, fresh the vision and higher resilience. Maybe that’s what was needed all along: a fresh breather of air.

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Robert F
Author: Robert F


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